Returns & Refunds

Sally Gordon Ceramics takes great care when filling orders and in packing each item. We do not refund or exchange due to change of mind. We may offer some recompense, based on particular situations. All refunds are made at the discretion of Sally Gordon Ceramics.

 

In the event of breakages, please contact us immediately after receipt of your goods, on: mobile: +614 29 663 325 or email: sallyjceramics@gmail.com. We also require you to forward a photograph of the damaged item. 

 

Exchanges

1.    Any good that are to be exchanged must be returned within 14 days.

2.    The item/s returned to Sally Gordon Ceramics must be in their original condition. 

3.    You are required to obtain a return authorisation by contacting Sally Gordon Ceramics either via mobile: +614 29 663 325 or email:                  sallyjceramics@gmail.com

4.    Upon receipt of the goods, and our confirmation the goods are in their original condition, we will provide you with a credit                                  voucher/refund/exchange.

 

We strongly recommend all exchanges posted to Sally Gordon Ceramics have a tracking number. Sally Gordon Ceramics is not responsible for any exchanges that go missing or are lost on their way to us.