Shipping Information

We reserve the right to select the method of delivery and the client agrees to pay the freight price invoiced by us. Our orders will be in perfect condition prior to postage and we take no responsibility for damage after delivery. Delivery by us will be deemed to have taken place when your order is delivered to your nominated address on the order form. 


Please include any delivery instructions in the comments section at checkout and these will be added to the parcel.


If the customer has given permission for the parcel to be left unattended at the shipping address, this will remove any responsibility from Sally Gordon Ceramics should the parcel go missing after it has been left at the shipping address by the courier.


*Upon request, we offer complimentary gift-wrapping. If you would like to include a personalised message with your purchase, please make   a note in the comments section at checkout. 


Delivery & Order Times

Australian Orders

You agree to allow 3-7 days for the delivery of your order. Moreover, you agree that shipping time may also depend on your response time to our enquiries regarding your order. 


We offer FREE STANDARD SHIPPING within Australia, on orders over $300.


How long does it take to process my order?  

All standard orders are processed and dispatched within 24 hours, Monday through Friday. All orders placed after 11am Friday and over the weekend will be dispatched Monday morning. 


Orders are sent via Australia Post and include tracking.


International Orders

We deliver worldwide. Delivery timeframe is 6+ business days. This is an estimated delivery time between metro areas of major cities. Excludes time in customs, if applicable, and may be subject to delays due to causes outside our control.