Terms and Conditions

Welcome to Sally Gordon Ceramics website. These terms and conditions apply to all users of this site. By shopping with us and using this website, you acknowledge you have read and agree to Sally Gordon Ceramics Terms and Conditions before placing an order with us. 



Sally Gordon Ceramics will be referred to as us/we/our or Sally Gordon Ceramics. www.sallygordonceramics.com.au will be referred to as our/this website or sallygordonceramics.com.au. You, our customer or client, will be referred to as you/the client and is the person placing the order with us.



Sally Gordon Ceramics and you the client are bound by these terms and conditions for all orders placed, on this our official website, and retain all statutory rights under common law. These terms and conditions are valid for orders provided by us to you, the client.



The item/s you order from Sally Gordon Ceramics and sold to you by us are for your personal use and not for resale, unless other arrangements have been specifically made for wholesale or retail and there is a record of such an agreement.



All prices listed on our website are in Australian Dollars. Sally Gordon Ceramics reserves the right to change prices at any time without prior notice, at our discretion. 


Prices do not include delivery. Delivery charges will be applied accordingly. 


Australian Orders

We offer FREE STANDARD SHIPPINGon domestic orders over $300.


By placing an order, you agree to pay the stated price (plus any applicable shipping and handling charges) in Australian Dollars, for all orders.


International Orders

We deliver worldwide. Delivery timeframe is 6+ business days. This is an estimated delivery time between metro areas of major cities. Excludes time in customs, if applicable, and may be subject to delays due to causes outside our control.



All payments must be made in full prior to delivery of your purchase. We accept major credit cards, Visa, MasterCard, AMEX and PayPal. We also reserve the right to change our mode of payment at any time.


To the extent permitted by law, we will not be held liable and responsible for any damages or consequential loss (whether direct or indirect) suffered by you as a result of any credit card fraud or unauthorised access to a PayPal account.


We will not be held liable or responsible for any additional charges imposed by your credit card provider or bank, especially in the case where your purchase involves foreign exchange transactions.


If your payment is not received in full or is declined by your bank, credit card issuer or PayPal, your order will not be processed.



You agree that you have carefully reviewed the product details before actually placing your order with us. Sally Gordon Ceramics is not responsible for revising or cancelling orders once an order has been placed.

Your order will be despatched as it is received. Cancellation of any orders by the client will only be accepted at the sole discretion of Sally Gordon Ceramics. We may charge the client any costs and expenses already incurred.

Export Restrictions / Customs

All taxes and duties including customs and import taxes are the customer's responsibilities and may be a government requirement of import. Sally Gordon Ceramics has no control over these and will not refund customers for any charges.



Sally Gordon Ceramics will not take responsibility for any damages after the order has been delivered in good condition. We are not responsible for any delivery delays after the order has left our store or due to any circumstances beyond our control.


Social Media

Sally Gordon Ceramics operates social media accounts on Facebook and Instagram and may use other social media in the future. We do not endorse the opinions expressed by the users on our social media pages.


By submitting content, you agree that we may use and reproduce this content including your name for testimonial or other purposes in any media and without any compensation to you.  


You must not post any material that is defamatory, derogatory, racist, sexist, unlawful, obscene, infringing any third party’s intellectual property rights, breaching someone else’s confidentiality or privacy, misrepresenting your relationship with us or this website, misleading, false or deceptive on our social media pages.


We reserve the right to edit or remove content that violates these Terms and to block your access to our page.


Intellectual property rights

All text, graphics, logos, icons, images, photographs and software that feature on our website are protected under Australian copyright laws. You must not reproduce, store, adapt, distribute, display, publish, or create similar works from them.


If you upload any material or content on our website or social media accounts, you grant us an irrevocable, royalty-free licence to use and reproduce that material or content. Having said that, we do not claim ownership of intellectual property rights in respect to user content.


Availability of this Website

Occasionally downtime on Sally Gordon Ceramics website, either scheduled or unscheduled, may occur. We will not be held liable for the consequences of any downtime.


Links to third party Websites

Sally Gordon Ceramics website may contain links to other websites. Unless stated otherwise, we do not control, endorse, sponsor or approve such third-party websites or their contents, nor are we liable and responsible for any loss or damage that you may suffer as a result of your visits to any third-party websites.


Interference with this Website

You agree not to make or attempt to modify, hack, remove, deface, add or otherwise interfere with Sally Gordon Ceramics website or to any material or content posted on this website.


Limitation of Liability

Whilst we do everything possible to present accurate images and colours on our site, each product crafted by Sally Gordon Ceramics is handmade, individual and unique. This may result in slight variations in colour and shape. Dimensions are approximate.


Sally Gordon Ceramics shall not be liable for any claim arising out of the performance, non-performance, delay in delivery of or defect in orders nor for any special, indirect, economic or consequential loss or damage howsoever arising or howsoever caused (including loss of profit or loss of revenue, death or personal injury) whether from negligence or otherwise in connection with the supply, functioning or use of orders. 


Any liability of Sally Gordon Ceramics shall in any event be limited up to the price paid for the goods or services relating to the event. The client shall fully indemnify Sally Gordon Ceramics against any liability to third parties arising out of the client’s use of the order. 



Sally Gordon Ceramics is protected by Australian and international copyright laws and by other applicable laws. You may not process any content owned by someone else without the written consent of the owner of such content. You are solely responsible for any copyright violations that may incur as a result of your activities with Sally Gordon Ceramics.



You will indemnify, defend, and hold harmless, Sally Gordon Ceramics, including its officers, directors, employees, affiliates, licensors, suppliers, information providers, and agents from and against all losses, claims, liabilities, expenses, damages and costs, including reasonable attorney’s fees, resulting from any violation of the terms or any activity related to the service (including negligent or wrongful conduct by you or by any other person accessing our service as your invitee, such as by using your account).